FAQs

How do I register?

Enter your account number and your e-mail address on the registration page and, if it matches our records, you will automatically be sent a link via e-mail to set your password. Use your e-mail address and new password to login and explore our wide range of rewards!

If your details do not match those in our records you will have to fill in a bit more information about your business. Our team will then match your records manually and give you a call to help you complete registration.

How do I change my password?

Go to the login screen and press the 'Password Reset' button. Here you will be prompted to enter in the e-mail address that you used to register with. An e-mail will then be sent with a link to reset your password. Please check your Junk Mail folder as the e-mail may be mistakenly filed there. Click the link in the e-mail and create a new password that is safe, secure and known only to you.

Who do I contact if I have a problem?

We have a dedicated helpline available for all queries from 9am - 5:30pm Monday - Friday. Please call 01844 224000 to speak to one of our team.

For all out of hours queries please e-mail our helpdesk at: support@fandprewards.co.uk and your query will be answered within 48 hours.